Optimized Brands Policies
Optimized accepts all unopened products within 30 days of purchase.
If you are not completely satisfied with a Optimized purchase or gift for any reason, please review our return, refund, and exchange policies below for Optimized.com purchases and in-store purchases. Products must be returned in new or gently used condition. Optimized monitors return activity for abuse and reserves the right to limit returns or exchanges at any point.
This policy is effective as of September 13, 2019.
Optimized Return Procedures
Optimized Returns by Mail
♦Contact us with your name and order number and let us know you’d like to make a return. Please be sure that you have read and understood our return policy before initiating your return. If you have any questions or need clarification, please note that in your returns inquiry.
♦ Package your return item in the manufacturer’s product box and Standard Dose packaging (if possible).
Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
♦ Print the prepaid return label we sent to your email and mail your return via United States Postal Service.
♦ You will receive an email confirmation when your return is processed.
Returns are mailed to:
Optimized Brands
1200 NW 17th Ave., Ste 5, Delray Beach Florida 33445 USA
It takes up to two weeks to process returns and issue a refund or an online store credit. Return shipments can be tracked with the tracking number on your return label and we will notify you via e-mail once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact our customer service team.
Your order will typically be processed in 1-2 business days, for available product. For items that are currently back ordered a member of the Optimized team will contact you. All back ordered products will ship within 1-2 business days once it becomes available.
Standard U.S. Ground Shipping is free within the United States.
At this time we only ship within the United States.
You will receive an email with tracking information. Or contact us at contact@optimizedbrands.com.
If you receive an order that is damaged please contact us at contact@optimized.com and one of our customer service representatives will reach out.
